Frequently Asked Questions (FAQ)

Frequently Asked Questions (F.A.Qs)

  1. What products do you offer?
    We specialize in fresh flower bouquets, roses, floral arrangements, and luxury hampers for every occasion, including Valentine’s Day, birthdays, anniversaries, and sympathy tributes.

  2. Are your flowers fresh?
    Yes! We source only the freshest, highest-quality flowers, ensuring long-lasting beauty and fragrance.

  3. Do you offer same-day delivery?
    Yes, we offer same-day delivery for orders placed before our cut-off time. Orders placed after that will be delivered the next day.

  4. What are your delivery times?
    Our deliveries typically take place between 9 AM and 6 PM, depending on the location and availability.

  5. Do you deliver on weekends and public holidays?
    Yes, we deliver on weekends and special holidays, but availability may be limited on certain public holidays.

  6. Can I schedule a specific delivery time?
    While we do our best to accommodate time requests, we cannot guarantee exact delivery times due to high demand.

  7. Do you offer custom floral arrangements?
    Yes! You can customize your bouquet or flower arrangement by contacting us directly, and we’ll craft something special for you.

  8. How can I track my order?
    Once your order is dispatched, you’ll receive a tracking update via email or SMS with the estimated delivery time.

  9. What happens if no one is home to receive the flowers?
    If the recipient is unavailable, we will either:

    • Leave the flowers with a neighbor or receptionist (if applicable)
    • Arrange for a redelivery at an additional fee
    • Contact you for further instructions

  10. Can I include a message with my order?
    Absolutely! We offer free personalized message cards with every order to add a heartfelt touch.

  11. Do you offer corporate or bulk orders?
    Yes, we provide custom floral arrangements and bulk orders for corporate events, weddings, and special occasions.

  12. What payment methods do you accept?
    We accept credit/debit cards, PayPal, and other secure payment methods available on our website.

  13. Can I cancel or modify my order?
    You can modify or cancel your order at least 24 hours before delivery. Orders for major holidays like Valentine's Day may be non-refundable.

  14. How can I contact customer support?
    You can reach us via:

  • Phone: [Insert Contact Number]
  • Email: [Insert Email]
  • Live Chat: Available on our website
  1. Do you have a loyalty or rewards program?
    Yes! We offer exclusive discounts and special offers for returning customers—sign up for our newsletter to stay updated!